Bahari Mohamed, Noor Azizah Noorashid and Ariff Firdaus Zolkepli 2022. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AS MEASURED BY SERVQUAL: A CASE STUDY OF AUTOMOTIVE MAINTENANCE AND REPAIR SERVICE CENTER. Jurnal Al-Sirat. 20, 1 (Jan. 2022), 79-90.