TOWARDS AN EFFICIENT AND TRANSPARENT GOVERNANCE IN PAHANG STATE GOVERNMENT AGENCIES

Abstract

A nation’s development level is commonly measured through the domains of economics, infrastructural, societal, residential and environmental dimensions. An excellent and organized performance measurement framework further emerged as a necessitated imposition in appraising the realization of national ambitions, whilst concurrently determines required endeavors towards greater international heights. The approach is fundamentally set to assess an organization’s competencies in delivering an admissible level of pertinent services at the appropriated investments and occasions which conformed their predetermined objectives or goals. Performance evaluations ensue on the account of services’ quality, capacity, efficiency and outcomes.
Facing continuous rampage of the COVID-19 pandemic, governing entities across the international landscape have constantly transformed their legislations and executions in light of residential requests for increased adaptability and certainty. Concerns tackling the lack of a comprehensive framework which describes essential elements to superior bureaucratic executions during moments of stability and ambiguity by government agencies within the state of Pahang then prevailed as a significant exploratory gap. Therefore, the objective of this study is to propose a comprehensive framework that covers various aspects of superior governance and should be adopted by all departments/ agencies in the state of Pahang. The current article is especially operationalized in addressing the mentioned loophole through centralizing both elements of efficiency and transparency as the two (2) most crucial aspects to superior state governance. Obtained findings followed the development of a comprehensive framework with five (5) generalized elements, which include 1) viable, responsive and adaptive organization, 2) livable and sustainable urban management, 3) financial resource reengineering, 4) relationship and collaborative strengthening, and 5) project management strengthening. Both values of efficiency and transparency are potentially achievable by the State Government of Pahang through implementation of these elements.